FAQ's
FAQs General
The Purr-Low™ is handmade in Melbourne, Australia from premium quality faux fur sourced locally. Please note that the fur used in The Purr-Low™ is carefully selected for its soft and huggable texture. While it is designed to feel like a cat's fur, please be aware that as a synthetic material, it is not exactly the same as real cat fur. Rest assured, we chose faux fur to ensure that The Purr-Low™ is an ethical and sustainable product.
Inside The Purr-Low™ is a lycra tube filled with small lightweight plastic pellets (polyethylene) which weigh approximately 1.5 kilos.
The sound box is a self contained unit powered by 3 pcs 1.5V AAA Battery and has an on button when pressed and the bespoke purr is designed to last approximately 75 seconds.
Whilst we take great pride in the photography of our products using the best photographic equipment possible colour variations may occur and we cannot control the screen you are using to view our site. Please view the photos as a guide to the actual colour only.
Warning: Small lightweight beads present a severe danger to children if swallowed or inhaled.
Composition: 100% Acrylic Blend
The Purr-Low™ Size: 50cm x 18cm
Filling: Plastic Pellets (polyethylene)
Power Supply: 3 pcs 1.5V AAA Battery.
The Purr-Low™ is handmade to order in Melbourne, Australia and we take great pride in making sure The Purr-Low™ is manufactured with great care.
The Purr-Low™ you order will take approximately 1-2 weeks to be dispatched and you will receive shipping information once The Purr-Low™ is on it's way to you. We will endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is approximately 2-7 days for Australian Orders and 1-2 weeks for International orders.
If you would like one sooner, please contact us hello@thepurr-low.com and we will be happy to organise a faster delivery time if possible.
The Purr-Low™ can be wiped clean with a damp cloth and please follow the care instruction on the label and below.
- Do Not Immerse
- Do Not Machine Wash
- Do Not Microwave
- Do Not Bleach
- Do Not Iron
- Do Not Tumble Dry
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please contact us at hello@thepurr-low.com and include your name, address and phone number and we will get back to you asap.
Once you have ordered The Purr-Low™ but have changed your mind as to which one you prefer. Please contact us at hello@thepurr-low.com within 3 days of your order include your order number, name, address and phone number and we will do everything we can to change your preference.
If you have received The Purr-Low™ and it's the wrong colour, please contact us immediately at hello@thepurr-low.com and we will organise the return and delivery of The Purr-Low™ at no extra charge to you
Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.
No, The Purr-Low™ does not vibrate but it does purr like a cat. Our focus has been on creating a soothing and calming sensory experience through the soft faux fur texture and a bespoke purring function. However, we are always exploring new ideas and improvements for our products, so we may consider incorporating vibration in the future. Stay tuned for any exciting developments from The Purr-Low™ team!
What is Afterpay?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.
Why use Afterpay with The Purr-Low™?
Easy to apply.
Simple and easy to join. Set up an account in minutes. Credit checks apply.
Spend limits are dynamic and start low.
Once approved, enjoy your dynamic spending limit. We start new customers at a lower spend limit and may increase it gradually over time.
Accepted <in-store and online>|<online>
Once approved, you can pay it in 4 whenever you shop with
It’s easy to manage your account in the app.
Track your payments, check available spend limits, and make early payments in theAfterpay App.
How does Afterpay work?
When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
How do I set up an Afterpay account?
Step one: Add your items to your shopping cart.
Step two: Select Afterpay as your payment method at the checkout.
Step three: You’ll be redirected to Afterpay to login or create your account.
Step four: Your payment schedule will be displayed.
Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.
To set up an Afterpay account you’ll need to:
- Live in Australia or New Zealand
- Be over 18 years of age
- Have an Australian/New Zealand debit or credit card
- Have a valid and verifiable email address and mobile number
- Have a valid and verifiable email address and mobile number
- Be capable of entering into a legally binding contract
- Credit checks apply
- For full terms and conditions visit www.afterpay.com/terms .
Are there any fees for using Afterpay?
Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
How this works:
- For orders under $40: A one-time late fee of up to 25% of the order total applies
- For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
- You can check your General Terms for other late fees caps that may apply.
- Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
- Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.
Is Afterpay accepted in-store and online?
Afterpay can be used online and in stores, depending on the retailer or service. To shop in-store, you’ll need to download the Afterpay app and set up the Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. To shop online, select Afterpay as your payment method at the checkout. You’ll be redirected to Afterpay to login or create your account.
Is Afterpay safe to use?
Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. You can find out more on at Afterpay’s safety and security page.
What happens if I require a refund and paid using Afterpay?
Items purchased with Afterpay can be returned for an exchange or refund, subject to ’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.
Where can I find out more about Afterpay?
To find out more, visit the Afterpay website .